Title and registration automation for DMVs

Fairway turns legislation into automated workflows, audits and portals, so staff apply rules consistently and customers get it right the first time.

  • Works on top of existing systems
  • Rule updates live in days
  • 6x applications per clerk

Fairway is title and registration automation for DMVs and motor vehicle agencies. It sits on top of existing DMV systems, codifies state rules into checklists, audits and portals, reviews applications with AI before they reach staff, and gives dealers and citizens self-service tools that reduce calls, errors and counter visits.

The challenge

When laws change, manuals and training can’t keep up

When laws change, DMVs receive a memo, update hundreds of pages of manuals and retrain staff. It is a costly, error-prone process, and until it finishes, staff and the public work from different versions of the rules.

Fairway automates it by codifying new rules directly into checklists, audits and portals. Updates are live in days, not months, so your team and the public are always aligned with the latest requirements.

Fairway codifying a new DMV regulation into checklists, audits and portals
How it works

An intelligence layer on top of your DMV system

  1. Codify

    Codify legislation in the rules engine and use it to power every workflow.

  2. Audit

    Automatically audit forms and documents, flag errors and guide staff or customers to fix them before submission.

  3. Assist

    Virtual assistants deliver compliant transaction instructions and decisions without staff intervention.

  4. Serve

    Citizen and dealer portals let the public upload documents and receive automated decisions.

Self-service

Portals and virtual assistants that reduce calls, errors and counter visits

Citizens and dealers often rely on DMV staff for status updates, missing documents and corrections, which clogs phone lines and counters. Fairway provides secure self-serve portals powered by the same rules engine used inside the DMV.

The system delivers decisions, flags errors and guides customers to correct documents online, freeing staff for higher-value work.

  • Process 6x more applications per clerk
  • Resolve errors before they reach your team
  • Eliminate retraining cycles when laws change

Explore portals and the virtual assistant

Fairway citizen and dealer self-service portal powered by the DMV rules engine
Proven in the field

South Carolina cut dealer title processing time by 65%

750kSouth Carolina titles processed per year
65%Reduction in auditing time
60%+Applications approved instantly

“Fairway has completely transformed how South Carolina Dealer Services processes titles. What used to take minutes now happens in seconds, with fewer errors and instant approvals that make dealers and customers happier. It’s a game-changer for our industry.”

E. Sims Floyd, Jr.
E. Sims Floyd, Jr.Executive Vice President, SCADA
Read the SCADA case study
FAQ

DMVs: frequently asked questions

How is Fairway different from a DMV system like FAST or CHAMP?

Fairway is not a core system. It is the intelligence layer on top, automating rules, powering checklists and providing portals for citizens and dealers. It works alongside existing DMV systems to make them faster, more accurate and easier to manage.

How quickly are new laws reflected in Fairway?

Fairway codifies new rules directly into checklists, audits and portals, so updates are live in days, not months, and staff don’t need a new round of manual retraining.

How does the AI audit help DMV staff?

Fairway’s AI engine audits every submission instantly against state and county rules. It flags missing or incorrect documents, provides corrective guidance and makes sure packets are complete before they reach staff, reducing rejections and rework.

What do the citizen and dealer portals do?

Secure self-serve portals, powered by the same rules engine used inside the DMV, let citizens and dealers upload documents, receive automated decisions and correct errors online, without calling or visiting a counter.

Is Fairway secure enough for government data?

Data is encrypted in transit and at rest, access is controlled by strict role-based permissions, and Fairway does not allow its AI providers to train models on customer content.

See how Fairway can streamline your titling operations

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