Citizen and dealer portals with a virtual assistant

Self-service portals let the public upload documents and receive automated decisions, powered by the same rules engine used inside the DMV.

  • Automated decisions
  • Fewer calls and counter visits
  • Same rules as staff
Schedule a demo See the whole platform

Fairway’s portals and virtual assistant give citizens and dealers a secure, self-service way to get compliant title and registration instructions, upload documents and receive automated decisions, using the same rules engine DMV staff use, so fewer people need to call or visit a counter.

What it does

Self-service that applies the same rules as your staff

  • Upload and decide. Citizens and dealers upload documents and receive automated decisions.
  • Virtual assistant. Delivers compliant transaction instructions and decisions without staff intervention.
  • Guided corrections. Errors are flagged and customers are guided to correct documents online.
  • One rules engine. Portals run on the same codified rules used inside the DMV, so the public and staff always see the same requirements.
Fairway self-service portal for citizens and dealers
Results

What DMVs gain

  • 6xMore applications processed per clerk
  • DaysFor rule updates to go live, not months
  • FewerCalls, counter visits and resubmissions
Who uses it

Portals & Virtual Assistant across the titling ecosystem

DMVs

Serve citizens and dealers online with automated decisions.

Fairway for DMVs

Partners

Offer white-label portals to the agencies and dealers you serve.

Fairway for partners

Dealers and auctions

Submit and fix paperwork without waiting on the DMV.

Fairway for dealers and auctions
FAQ

Portals & Virtual Assistant: frequently asked questions

Who uses Fairway’s portals?

Citizens and dealers submitting title and registration transactions to a DMV that runs Fairway.

What does the virtual assistant do?

It delivers compliant transaction instructions and decisions without staff intervention, using the rules engine.

Do portals replace our DMV system?

No. Fairway is not a core system. It is the intelligence layer on top, providing portals for citizens and dealers that work alongside existing DMV systems.

Platform

More Fairway modules

50-State Rules Engine

Title and registration rules for every state and county, turned into transaction-specific checklists.

Explore 50-State Rules Engine

AI Paperwork Audit

Every field, form and signature checked against state rules before the packet reaches the DMV.

Explore AI Paperwork Audit

Form Automation

The right forms surfaced and filled from your documents, ready for submission.

Explore Form Automation

Automated Follow-Up

SMS, email and phone follow-ups that collect missing documents from customers and partners.

Explore Automated Follow-Up

APIs & Integrations

Title and registration modules your platform can embed, white-label or call directly.

Explore APIs

Automated titling for automotive and government leaders

Schedule a demo to see how Fairway can streamline your titling operations.

Schedule a demo