How South Carolina cut dealer title processing time by 65%
The South Carolina Automobile Dealers Association replaced manual review of every title application with automated review based on SCDMV rules. Here is what changed.
- 750k titles a year
- 65% less audit time
- 60%+ instant approvals
At a glance
The South Carolina Automobile Dealers Association (SCADA) uses Fairway to audit dealer title applications against South Carolina DMV rules. Across 750k titles a year, auditing time fell 65% and 60%+ of applications are now approved instantly.
| Customer | South Carolina Automobile Dealers Association |
|---|---|
| Organization type | State automobile dealers association |
| Location | South Carolina |
| Before | Manual review of every title application |
| After | Fairway automated review based on SCDMV rules |
| Fairway modules | Rules engine, AI paperwork audit |
Every application, reviewed by hand
Before Fairway, every dealer title application handled by South Carolina Dealer Services was reviewed manually against SCDMV requirements. Each review took minutes, and routine approvals needed the same attention as problem files.
The solution: SCDMV rules, automated
Fairway codified SCDMV requirements in its rules engine and applied its AI paperwork audit to incoming applications. Each application is now checked automatically against the same standardized criteria, and applications that pass are approved in real time.
Applications that don’t pass are flagged with the reason, so the auditing team spends its time on exceptions instead of routine approvals.
Key outcomes
- 750kSouth Carolina titles processed per year
- 65%Reduction in auditing time
- 60%+Applications approved instantly
Improved dealer experience
Real-time approvals speed up the process for dealers, while standardized evaluation criteria create predictability.
Error detection
Virtually all non-compliant applications are accurately flagged before submission.
Streamlined operations
The auditing team now focuses on exception handling rather than routine approvals, increasing processing throughput.
“Fairway has completely transformed how South Carolina Dealer Services processes titles. What used to take minutes now happens in seconds, with fewer errors and instant approvals that make dealers and customers happier. It’s a game-changer for our industry.”
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Schedule a demo to see how Fairway can streamline your titling operations.